To ask for a Google review by text, get your review link from your Google Business Profile on a computer: sign in, select Read reviews, then Get more reviews, and click the Copy icon. Paste that link into a short, personal text sent the same day you finish the job. Thank them by name, ask in one sentence and keep it to the link. Don't offer anything in exchange, and ask every customer, not just the happy ones.
- Your review link lives in your Business Profile under Read reviews, then Get more reviews. As of November 2026 Google documents this on a computer, not in the app.
- Text works because it's fast, personal and opens Google's review form in one tap.
- Ask the same day the work is done, follow up once, then stop.
- Google bans review incentives, asking only happy customers and pressuring people to review on the spot.
Why a text works better than a card or a sign
Most happy customers are willing to leave a review. They just don't think of it, and they won't go hunting for your profile. A text removes every step between "sure" and done.
People read texts fast. An email can sit for days. A card in the truck sits forever.
Your Google link opens the review form directly. No searching, no scrolling to find the button.
A short note from the owner or tech who did the job feels like a favor between people, not a survey.
Email still has a place. It's better for customers who prefer it, longer projects and B2B clients like accounting firms. We'll give you both.
How to get your Google review link (as of November 2026)
The old "Get more reviews" box on the Business Profile dashboard from our earlier version of this post is gone. Here's the flow Google documents today.
Sign in to the Google account that manages your profile
Use a computer. Google says review QR codes can only be made in a computer browser, so it's easiest to do the whole thing there.
Open your Business Profile
Go to business.google.com, or search your business name on Google while signed in. Your profile controls show at the top.
Select Read reviews, then Get more reviews
Get more reviews uses a share icon. It opens a box with your link and a QR code.
Click the Copy icon
That copies your review link. Paste it somewhere safe, like a note on your phone or your CRM's text templates.
Save the QR code too
Right-click the QR code and choose Save image as. Put it on invoices, leave-behinds and your front counter.
Text templates you can copy
Swap in the customer's name, your name and your link. Keep it short. The shorter the text, the more people tap.
Hi [Name], it's [Your name] from [Business]. Thanks for having us out today. If you have a minute, a quick Google review would really help us. [Link]
Hi [Name], thanks again for trusting us with your [project]. Reviews help other families in [Town] find a company they can trust. Would you share yours? [Link]
Hi [Name], it was great working with you on [return, books, project] this year. Would you be willing to leave us a short Google review? It takes about a minute. [Link]
Hi [Name], just bumping this in case it got buried. If you have a sec, here's that review link. No worries if not, and thanks again! [Link]
Email templates for customers who prefer email
Hi [Name], thank you for choosing us for your [project]. We loved working on it. If you're happy with how it turned out, would you share a quick Google review? It helps neighbors find a company they can trust. Here's the link: [Link]. Thanks, [Your name]
Hi [Name], now that [project] is wrapped up, we'd love to hear how it went. If you have two minutes, you can leave a Google review here: [Link]. And if anything isn't right, just reply to this email and I'll take care of it. [Your name]
That second template does two jobs. It asks for a review and gives an unhappy customer a direct line to you. Notice it still asks everyone for the review. That's important, as you'll see in the rules below.
When to send it
A simple review request schedule
- Send it during waking hours. Late morning to early evening is safest for texts.
- Send it from a person. The owner or the tech who did the work gets more replies than a generic company name.
- Text people who expect texts from you. Only text customers who gave you their number for the job.
- Reply to every review. Google says positive reviews and helpful replies help your business stand out.
Google's rules for asking for reviews
Google is clear that reviews have to reflect a genuine experience. Here's what that means in practice, pulled from Google's own review policies.
| Okay | Not okay | |
|---|---|---|
| Who you ask | Every customer, happy or not | Only customers you think are happy |
| What you offer | A thank-you | Discounts, free services, gift cards or payment for a review |
| What you say | Ask for an honest review | Ask for five stars or tell them what to write |
| Where you ask | A text or email after the visit | Pressuring people to review while they're still at your shop |
| Your team | Make asking part of every job | Review quotas for staff |
| Bad reviews | Reply politely and fix the problem | Offering something to change or remove a review |
Put review requests on autopilot
Templates work, until a busy week hits and nobody remembers to send them. That's where most review programs quietly die. The fix is to tie the ask to something that always happens, like closing out the job.
How our client engagement system keeps proof coming
In Feedbackwrench OS, when a job is marked done, the system asks for a Google review by text and email, follows up if the customer forgets and lets you reply to reviews from one place. You can request video testimonials the same way. It's part of our client engagement system, and it means reviews keep coming in without anyone having to remember to ask.
Questions people ask
How do I find my Google review link?
On a computer, sign in to the Google account that manages your Business Profile, open your profile, select Read reviews, then Get more reviews, and click the Copy icon. You can also save the QR code from the same box.
What should I say when I text a customer for a review?
Thank them by name, mention the job, ask for a quick Google review in one sentence and include the link. Keep it under three lines and send it the same day the work is done.
Can I offer a discount for a Google review?
No. Google's policies prohibit offering incentives like discounts, free goods or services, or payment in exchange for reviews, and it removes reviews that break that rule.
Is it okay to only ask happy customers for reviews?
No. Google's rules say businesses shouldn't selectively ask for positive reviews or discourage negative ones. Ask every customer and handle problems directly.
How many times should I ask for a review?
Once right after the job, and one friendly reminder a few days later if they haven't left one. After that, let it go.
Can I get my Google review QR code on my phone?
As of November 2026, Google says review QR codes can only be generated in a computer browser. Make it once on a computer, save the image and use it anywhere.
Rob built Feedbackwrench and Nuance Financial Tax & Accounting. Since 2015, our team has helped transform 550+ small businesses with marketing, strategy and systems.
