Privacy Policy
Last updated November 13, 2026. How we collect, use and protect your information.
1. What we collect
Feedbackwrench Strategy & Marketing ("Feedbackwrench," "we," "us") takes your privacy seriously. This policy explains what we collect when you visit feedbackwrench.com, contact us, book a call, buy from us or use your Feedbackwrench app, how we use it and the choices you have.
The short version. We do not sell your personal information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
We collect:
- What you give us. Your name, email, phone number, business name, website and address, your answers on our forms, your booking details, messages you send, files you upload (like photos or contact lists) and your consent records. Payments are handled by our payment processor, and we do not store full card numbers.
- What your browser shares. Your IP address, device and browser type, the pages you view, the site that sent you and similar usage data, gathered with cookies and similar tools.
- Client content. When a client gives us their customer or email lists, we handle that information for the client, for the services they hired us to do.
2. How we use your information
- To answer you, book calls and deliver the services you ask for.
- To send proposals, invoices, receipts, reminders and service updates.
- To send helpful emails and offers. You can opt out of marketing emails at any time.
- To improve our website and measure how our ads and pages perform.
- To keep our site and systems secure, prevent fraud and meet legal duties.
- To keep a record of your consent, including text message consent.
3. Text messages
If you give us your phone number and agree to receive texts, we may text you about the things you asked about, like appointment confirmations and reminders, answers to your questions and updates about our services. If you agree to marketing texts, we may also text you special offers and service updates.
- We only text you after you opt in, and we keep a record of when and how you agreed.
- Message frequency may vary. Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, or email us at support@feedbackwrench.com.
- Agreeing to text messages is never a condition of buying anything from us.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
4. Who we share information with
We do not sell, rent or trade your personal information. We share information only with:
- Service providers that help us run our business, like the platform that powers our CRM, forms, calendars, email and texting, our payment processor, website hosting, video hosting and analytics. They may use your information only to do their work for us.
- Advertising and measurement platforms such as Google and Meta, through cookies and tags, to measure our ads. We do not give them your text message opt-in data.
- Authorities or others when the law requires it or to protect rights, safety and property.
- A buyer if our business is ever sold or merged, with the same protections for your information.
5. Cookies and tracking
We use cookies and similar tools to understand site traffic, remember your preferences, make forms and booking work and measure whether our marketing helps. You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do.
6. How long we keep it and how we protect it
We keep information as long as we need it to provide our services, keep records and meet legal duties. We use reasonable safeguards, like access controls and encrypted connections, to protect it. No method of sending or storing data is perfectly secure, so we cannot promise absolute security.
7. Your choices and rights
You can ask us to access, correct or delete the personal information we hold about you, to stop marketing messages or to withdraw your consent. Email us at support@feedbackwrench.com. Depending on where you live, including Minnesota, you may have additional rights under state privacy laws, and we will honor them.
8. Children
Our website and services are for businesses and adults. We do not knowingly collect information from children under 18. If you think a child has given us information, email us and we will delete it.
9. Links to other sites
Our site links to other sites and tools, like video players and review sites. We are not responsible for how they handle your information. This policy covers only information collected by Feedbackwrench.
10. Changes to this policy
We may update this policy from time to time. We will post the new version here with a new date. If a change is significant, we will tell you by email or with a notice on the site.
11. Contact us
Feedbackwrench Strategy & Marketing
19950 Dodd Blvd Ste 102, Lakeville, MN
support@feedbackwrench.com
feedbackwrench.com
See also our Terms of Service.
