Terms of Service

1. Agreement to these terms

These terms apply to feedbackwrench.com and to the services of Feedbackwrench Strategy & Marketing ("Feedbackwrench," "we," "us"). By using our site or services, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the site. If you sign a service agreement or order with us, that agreement controls wherever it conflicts with these terms.

2. Our services and pricing

We provide marketing, strategy, website, video, advertising, tracking and CRM services, including the Feedbackwrench OS. What is included, the price and how long it runs are set out in your proposal, order, payment link or agreement. Prices and descriptions on the site can change, and the version you agree to at checkout or in writing is the one that applies.

3. Payments

Payments are taken through secure payment links from our payment processor. Monthly plans renew until they are cancelled as your agreement or order describes, including any minimum term stated at checkout. You are responsible for any taxes that apply. Call and text usage and similar pass-through costs are billed as described in your agreement.

4. What we need from you

To do our work well, you agree to give us accurate information, to respond in a reasonable time and to only give us content, such as photos, videos, text and contact lists, that you have the right to use. You are responsible for following the laws that apply to your own marketing, including rules for email and text messages.

5. No guarantee of results

We work hard and we back our process, but we cannot promise specific results like rankings, leads, revenue or return on ad spend. Results depend on many things we do not control, including your market, your offer and how you follow up with leads.

6. Our site and content

The content on our site, including text, graphics, logos, videos and design, belongs to Feedbackwrench or the people who gave us permission to use it. You may view it and print a page for personal, non-commercial use. Please do not copy, resell or republish it without our written permission.

7. What you send us

When you send us materials to do our work, you keep ownership of them and give us permission to use them to deliver your services. If you submit a review, video, quote or other testimonial about us, you give us permission to use it, including your name and likeness, on our website, in ads and on our social channels. You can ask us to remove it by emailing us.

8. Text message terms

If you opt in, we send text messages such as appointment confirmations and reminders and replies to your requests. If you also agree to marketing texts, we may send offers and service updates. You can opt in with an unchecked consent box on our forms or by texting us. Consent to texts is not a condition of buying anything.

• Message frequency may vary. Message and data rates may apply. Check with your mobile provider.
• You can cancel at any time. Reply STOP to any message and you will get a confirmation. To join again, sign up again.
• For help, reply HELP or email support@feedbackwrench.com.
• Carriers are not liable for delayed or undelivered messages.
• You must be 18 or older to join.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. See our Privacy Policy for how we handle your information.

9. Third-party tools and links

Our site and services use and link to tools run by other companies. We do not control them and a link is not an endorsement. Your use of those tools is covered by their own terms.

10. Disclaimers

Our site and its content are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

11. Limit of liability

To the fullest extent the law allows, Feedbackwrench and its owners, team and partners are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue, arising from your use of the site or services. Our total liability for any claim is limited to the amount you paid us for the services in the three months before the claim arose, unless your agreement says otherwise.

12. Your responsibility

You agree to cover claims, losses and costs that come from your breach of these terms, from content you give us or from your own marketing activities.

13. Ending access

We may suspend or end access to our site or services if these terms are broken or if use is unlawful or harmful. You can stop using our site at any time. Ending a paid service follows your agreement or order.

14. Governing law

These terms are governed by the laws of the State of Minnesota, without regard to conflict of law rules. Disputes will be handled in the state or federal courts located in Minnesota, unless your agreement says otherwise.

15. Changes to these terms

We may update these terms and will post the new version here with a new date. If you keep using the site or services after a change, you accept the updated terms.

16. Contact us

Feedbackwrench Strategy & Marketing
19950 Dodd Blvd Ste 102, Lakeville, MN
support@feedbackwrench.com